In 1992,
Tri-State Drywall, Inc. contracted with Corporate Development
Services, Inc. to develop a Quality Management Program within
the company. The following mission statement was derived by our
employees:
" The Tri-State
Drywall Team is driven by complete customer satisfaction, to be
the leader of quality in our industry. This goal is attained through
the progressive and cooperative participation of our employees,
suppliers, and clients. We are committed to be the best we can
be."
Quality
is defined by completing a project on time, within budget and
to the satisfaction of the customer. Tri-State Drywall is constantly
monitoring these three areas to improve the quality of its services.
Since repeat business constitutes 90% of our workload, "Customer
Satisfaction is Always Our Number One Priority."
